IT support that proposes the fix, and waits for approval

Problem

IT support in mid-size companies is reactive and depends on who is on shift.

What I built

Server and network logs are mapped to one of a set of pre-approved fix playbooks, which a technician approves. The AI never improvises scripts.

Measured

• 493 held-out cases
• 97.6% correct playbook
• 95.3% correct critical parameters
• About 2 seconds per decision
• Runs on a single consumer graphics card