Work
What changed, and what it cost to change it
Each case is written the same way: the state of the business before, the constraint that made it hard, and what is different now. Where a client is not named, it is because the work is theirs to disclose, not mine.
63 pages
Product catalogue, published
A manufacturer that had never been findable
A security-label manufacturer with two decades of production history and no way for a buyer to see what it makes.
Read the case →Eliminated
Manual re-entry between systems
Two systems, one set of numbers
Stock and prices lived in an accounting system finance would not leave, and a storefront that could not see it. Staff re-typed both, daily.
Read the case →Enforced, not remembered
Approval chains
Processes that existed only in people
Documented procedures that nobody followed, because following them required knowing who to ask and what they would say.
Read the case →